Refund policy

Last updated: 28 October 2026

Digital downloads

Our printable art, planners, advent calendars and invitations are delivered instantly as digital files. Because of their nature, we don't offer refunds for change of mind once a file has been delivered.

If a file is faulty, corrupted, not as described, or you received the wrong file, contact us and we will fix it, send a replacement, or give you a refund.

Made-to-order printed items

Our printed products (such as tees and prints) are printed to order just for you, so we don't accept change-of-mind returns.

If your item arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a refund. You don't need to send the item back unless we ask.

How to contact us

Email: rpmcld@gmail.com
Address: HandsomePaws, Ground floor, 241 O'Riordan Street, Mascot NSW 2020, Australia

Please include your order number so we can help you quickly. Approved refunds go back to your original payment method.

Your consumer rights

We give refunds where required by law, for example if a file is faulty or not as described. Nothing in this policy excludes, restricts or limits your rights under the Australian Consumer Law or any other consumer law that applies to you.